Why professionalism starts with real estate brokers

For years, I have read and listened to complaints about how low the bar is for becoming a real estate agent and about how many “bad agents” we have as a result. Often agents are asked how we can raise standards. How is that working …

Musings on the anniversary of the ‘Summer of Love’

Once upon a time, there was a real estate blog called Sellsius, and the two men who published it rented an RV and drove it from New York City to San Francisco to a conference called Inman Connect …

What’s the discrimination issue no one is talking about?

We do not all age the same. Yet there are a lot of stereotypes out there about people who are older, and “older” can be as young as 50. I see old people all the time. They walk hand-in-hand downtown with their faces in their iPhones, and I see them in …

It’s time to speak up, silent real estate leaders

When accepting the Cecil B. DeMille Award at the 74th annual Golden Globe Awards on Sunday, Meryl Streep spoke up and used the stage and the media to voice her opinions and concerns. That takes courage, even for a movie star …

How real estate agents can prep for tax season in 3 steps

By law I cannot give tax advice — nor should I, considering I refuse to use traditional accounting software or the various apps that are available for tracking business expenses. I use simple systems that take advantage of the data created when I spen…

Why empathy is a real estate agent’s No. 1 sales tool

I have not seen a free webinar for real estate agents about empathy. It is one of those soft skills that we need when we work with people. There are no continuing education classes, and it isn’t on the state licensing exam …

Above the lies and fake news, one broker’s search for truth

The recent election has got me thinking about truth. I know I am going to sound old-school, but there was a time a few decades ago when I could turn on the TV in the evening and get the news. There were reporters who worked hard to find the truth …

Analog over digital: My bullet journal love affair

Back in the 1990s, I used a Day-Timer calendar. We used to be judged by how big and heavy our Day-Timers were. There were calendar pages and note pages and special pages for expenses. They are still used today, but I stopped using mine when the Palm Pi…

4 hair-raising stories (ghost and otherwise) for real estate agents

Who doesn’t love a good ghost story? It’s that time of year, and we don’t mind sharing our (possibly biased, but probably true) opinion that real estate agents have the absolute best ghost stories out of any profession …

Is your customer service approach selfishly misguided?

Really bad service seems to be the norm these days, and it is often followed up with an endless stream of unwanted communiques and surveys that are apparently meant to replace what I would consider service …