Why empathy is a real estate agent’s No. 1 sales tool

I have not seen a free webinar for real estate agents about empathy. It is one of those soft skills that we need when we work with people. There are no continuing education classes, and it isn’t on the state licensing exam …

Above the lies and fake news, one broker’s search for truth

The recent election has got me thinking about truth. I know I am going to sound old-school, but there was a time a few decades ago when I could turn on the TV in the evening and get the news. There were reporters who worked hard to find the truth …

Analog over digital: My bullet journal love affair

Back in the 1990s, I used a Day-Timer calendar. We used to be judged by how big and heavy our Day-Timers were. There were calendar pages and note pages and special pages for expenses. They are still used today, but I stopped using mine when the Palm Pi…

4 hair-raising stories (ghost and otherwise) for real estate agents

Who doesn’t love a good ghost story? It’s that time of year, and we don’t mind sharing our (possibly biased, but probably true) opinion that real estate agents have the absolute best ghost stories out of any profession …

Is your customer service approach selfishly misguided?

Really bad service seems to be the norm these days, and it is often followed up with an endless stream of unwanted communiques and surveys that are apparently meant to replace what I would consider service …

Why our clients deserve better than DIY photos

Everything is marketed with photography, including beer, boots and all that falls in between. We can find pictures of our next home on the internet and photos of a washing machine we might want to buy to put in the laundry room …

Agents: Stop taking rejection personally — it’ll cost you

Handling rejection and the word “no” takes practice. It is tempting to take it personally, but it is best if we don’t — and it is important to keep in mind that everything isn’t about us …

Agents: Stop taking rejection personally — it’ll cost you

Handling rejection and the word “no” takes practice. It is tempting to take it personally, but it is best if we don’t — and it is important to keep in mind that everything isn’t about us …

If I wanted your opinion, I would have asked for it

Clinton or Trump? Global warming or cooling? Black lives matter or all lives matter? In a time where emotions are running higher than any time in decades, the question is where do you draw your personal boundaries when you are working with clients — d…

Are you prepared for a future recession?

Now is a wonderful time to be in the real estate business. Home sales are up; home prices are up, and the demand for housing is strong. People have jobs, and the number of real estate agents and Realtors has been rising — four years in a row after fal…