Agent, you could have done better: My Harvey story

I didn’t sleep a wink on the night of August 27. My racing heart, knotted stomach and restless nerves kept me company as I stared at the weather radar for hours on end; Hurricane Harvey was pummelling my city, and there was nothing anyone could do but wait … and wait … and wait some more. In the hours, days and weeks that followed, I learned firsthand that the real estate agent plays a very important role in the recovery process that happens after a disaster -- but whether that role is a help or a hindrance is completely dependent upon the agent’s attitude ...